Aug 22, 2023
Designing a business (product or service!) based on assumptions of what your customers like or dislike can be a huge misstep. Jon and Andi talk in this episode about how to ask great questions of your clients or customers, how to get to the heart of the problems they face, and how to prioritize those problems.
Aug 3, 2023
Far too many organizations overlook the importance of CX in their sales process -- and it shows. We talk a bit about brands that get it right, and how, as well as some missteps that put us off from the gate.
Jul 7, 2023
In this episode, we're talking about The New Customer, a report published last month discussing seven ways customers have "significantly changed" since the pandemic hit.
Link to the report: https://thenewcustomer.com/